Sanrio Reviews

1.7

/5.0

30 customer reviews

20 %

reviewers recommend

Sanrio

Sanrio, known for its plush toys, stationery, and apparel, is rated 1.7 out of 5. The rating reflects how children, collectors, and fans view their experience with Sanrio. Reviews of Sanrio are verified before publication.

How would you rate Sanrio?

30 Reviews on Sanrio

by Olivia150

Jul 16, 2022

Ordered multiple items for my partner's…

Ordered multiple items for my partner's birthday. Their return policy said that 'most items' could be returned within 30 days. Unfortunately, my item took nearly that long to arrive, and by the time it was given 30 days had elapsed. Even if I could return though, after the shipping and the additional customs fees (which they don't pay for you) it would probably be cheaper just to sell it. Way too expensive and bad return policy, won't be shopping there again.

by Robert

Apr 06, 2022

Non existent customer service

Do not waste your time and money with this company, we've been trying for weeks to arrange an exchange on an item. Making daily calls and sending daily emails with no response.

by Irene

Apr 06, 2022

Do not waste your time and money with…

Do not waste your time and money with this company, we've been trying for weeks to arrange an exchange on an item. Making daily calls and sending daily emails with no response.

by Gordon042

Feb 13, 2022

It's junk!

My daughter received a Sanrio night light as a gift, the first time using it with brand new batteries it only took a couple hours for the batteries to explode! I wrote Customer support and they were completely useless. Because I could not prove it was bought off that site, my daughter now has a piece of plastic she can look at! Thanks Sanrio for the piece of junk. What kills me is I've been buying from them since the 70s. All anybody cares about anymore is making money and will do anything to get it! Whatever happened to good old Customer service!

by Mario L.

Oct 07, 2021

No problems, surprisingly!

I've been wanting to order from Sanrio for the longest but was hesitant because of all the negative reviews. I decided to finally give it a go and my order was shipped the same exact day it was placed! It only took a few days for it to be delivered which is a huge plus. Also, I wanted to mention that I had a good experience with their customer service. I emailed them a question regarding my order and got a response within 10 mins. Definitely plan on ordering from them some more in the near future!

by Steven904

May 11, 2021

Disappointed

The delivery itself came in less than a week and I was pretty surprised. However one of the item boxes I ordered came damaged. I also ordered a longuefly purse and it's obviously used, they couldn't even restuff it or make it appear new. It also has a dirty spot that I can't remove and some of the paint of the product is coming off. It's very obvious someone opened this and returned it. Really disappointed since I spent $60 dollars on a damaged item. At that price I expect it to be in perfect condition.

by Miriam G.

Mar 11, 2021

Pleasantly surprised

I ordered the Hello Kitty Polaroid 600 camera from sanrio's site, but I became extremely anxious after seeing the horrible reviews they have. However, my experience was great. They shipped my item within 3 days, and customer service responded very quickly. I contacted them for something on a Sunday, and they responded the next day in the early morning. Lastly, they packaged my product nicely with a lot of bubblewrap. The product itself works amazingly as well. Overall a pleasant experience.

by Bob421

Feb 08, 2021

Wrong size Cheap quality and no free gift

Spent 480 bucks on Black Friday week
Clothes leather purse and accessories.
The quality of items is horrible! Overpriced for cheap material. 80$ joggers that faded and ripped. Leather purse with very thin cheap pleather. No free gift ( that they promised with 100$ or more) and yes my stuff came way after Christmas. Packaging is not as nice as they use to back in the days! Sad!

by Theresa438

Dec 08, 2020

Awful Customer Service

I ordered over $50 to be eligible for the free gift promotion, because why not? I'm holiday shopping and an extra gift would be nice! I receive the package and there's no extra gift! I contact them and they say that I did not tick a box (what? Never saw a box and why would anyone not want something for free???? Why do you think I spent that amount of money?), and the product is out of stock, can't be added retroactively and go cry in the corner. They are a rich, international company and they seriously can't be bothered to make amends for something that probably cost them $5? How cheap is that? They already have my money. Worst customer service. Never buying from them again.

by Sharlene Kelly

Dec 07, 2020

Worst Customer Service

I bought over $50 worth of items for their promotion because I'm holiday shopping, I thought it would be nice to get the bonus gift to! Just a little container, probably cost them like $5 and when my order arrived, it wasn't there! I emailed them and they said I didn't tick the box, which I never saw a box? And that they can't add it retroactively and it's out of stock anyway, have fun. They are an international company with so many $$$ and they can't be bothered to even offer any amends for this small item? Cheap and crappy. Never buying from there again. They want to scam people into spending more for fake promotions.

Sanrio Q&A

How easy is it to get a hold of customer service at SANRIO?

Easy through email although they won't be much help.

by Vivan - December 20, 2019

Extremely difficult and when you do, they'll talk to you like a moron. We've had the "pleasure" of working with Sarah H in customer care and she is a nightmare and downright rude.

by Evans638 - December 19, 2019

Answer This Question

I need a 1-800 number for replacement parts. all the phone numbers that I find are out of service!

Yeah they don't give a sh*t about talking to you or being accountable for the orders you place.

by Sarah - December 19, 2019

Answer This Question

Is it safe to buy HK stuff at sanrio.com with your debit card?

It's not safe to buy anything from this company. They will delay shipping and then condescend/brush you off when you ask for clarity. Also, they'll deny you the right to return due to the fact that "a shipping label has been created" even if the item hasn't shipped. Stay away.

by Theresa036 - December 19, 2019

Answer This Question

71 Coupons Available

All Coupons

POPULAR STORES